We can take advantage of an increasing number of WLR3 services that provide us with direct and instant access into back office systems and processes. They enable us to pre-qualify orders, transfer lines and provision new ones, minimising the potential for rejection further down the procedure. This saves us valuable time and disruption, while also removing a major cause of customer complaint and dissatisfaction.
We also receive proactive messages that keep us informed about job progression, fault resolution enabling us to modify and cancel orders efficiently.