| Consumer Code of Practice and Alternative Dispute Handling Scheme | |
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Our
Code of Practice on Complaint Handling and Dispute Resolution explains
how customers can complain. The code also provides information on
how we deal with complaints and your right to take unresolved complaints
to Alternative Dispute Resolution. You can find a copy of our Complaints
Code below. Alternatively, copies are available free of charge and
on request from our Customer Service Team on 0844 499 4810. Digiquip Group Ltd has received confirmation from Ofcom that our Consumer Code of Practice for Complaint Handling and Dispute Resolution has been approved. Digiquip Group Ltd will also be listed on the Ofcom website at http://www.ofcom.org.uk/telecoms/ as having an approved practice. All telephone orders, sales and marketing procedures comply with Ofcom's GC24 guidelines Download or view our "Consumer Code of Practice" Download or view our "Code of Practice on Complaint Handling and Dispute Resolution" Download or view our "Providing Reassurance for Customers" statement Carrier Pre-SelectionCarrier Pre-Selection (CPS) is a mechanism that allows end-users to select, in advance, alternative Communications Providers to carry their calls without having to dial a prefix or install any special equipment at their premises. The end-user subscribes to the services of one or more CPS operators (CPSO: Digiquip Group Ltd) and chooses the type of calls (e.g. all national calls) to be carried by them. The end-user may have a direct retail relationship with the CPSO, or may purchase the service via a CPS Reseller (Digiquip Group Ltd). The end-user is billed for these calls by the CPSO or CPS Reseller. Wholesale Line RentalWholesale line rental (WLR) is a product that BT is obliged to provide to other Communications Providers (Digiquip Group Ltd). It enables other Communications Providers to offer both line rental and calls to end-users over BT's local network. This usually means that the end-user no longer has a contractual relationship with BT and is billed solely by the WLR Provider (Digiquip Group Ltd). Digiquip
terms and conditions below are correct at time of publishing (April
2012) and are the current and up-to-date terms which supersede
previous online versions. Please note these are standard generic
terms and we welcome any questions which may be addressed to us
in person. Please contact us if you need any further information
or to discuss any part of our T&C's. |
