Digiquip Cloud | Digiquip Group Ltd | Business Communications Solutions

Simplified Communications with Digiquip Cloud

  • Digiquip Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the cloud.
  • Digiquip Cloud is tailored to deliver reliable and simple communications to your desktop from highly secure and resilient data centres.
  • The phone system is managed for you and you just use the handset, web portal or applications to access everything you need, when you need it.
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Full Phone System

Unified Comms

Cost Saving

Flexibility

Connectivity

Reliability

User Friendly and Powerful

Digiquip Cloud brings your teams together with simple tools for collaboration and communication.

Adaptive and Scalable

On-demand access to features and the ability to add or remove users means you have the flexibility to adapt to your business needs.

Fully Featured Handsets

With fully featured handsets and simple web, PC or smartphone interfaces your users will love the benefits of Digiquip Cloud.

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FULLY FEATURED HANDSETS



LIP-9071 LIP-9071

This top-of-the-range handset delivers an immersive telephony experience, with a full touchscreen interface and wireless and Bluetooth support via a dongle. With HDMI output and full support for Android apps as well as web browsing means you have a phone and tablet in a single device.



LIP-9030 / LIP-9040C LIP-9030-9040C

If your business receives a high volume of calls, integrated presence helps show user availability. These high-end phones have programmable keys viewable across three pages, include gigabit support, HD voice and headset interface. The LIP-9040C has a coloured screen as standard.



LIP-9010 / 9020 LIP-9010-9020

These mid-range phones give businesses the full functionality of the iPECS platform with HD voice, full duplex and headset interface. These handsets offer additional programmable keys meaning you can quickly access the features your users need with a single button. The LIP-9020 includes gigabit support.



LIP-9002 LIP-9002

Ideal for businesses needing to access the functionality of the iPECS platform with HD Voice and a headset interface. A perfect handset to deploy to all users requiring a simple interface to the iPECS platform. Group directory access currently not available.



IP DECT IP DECT

iPECS IP DECT provides your team with full access to the system regardles of their location. Perfect for staff on the move or working in warehouse, workshop or campus locations.



LSS/DSS Console LSS-DSS Console

This console enables you to collate all your key contacts onto a button on speed dial, creating efficient working and saving you time with the added bonus of viewing when your contacts are on another call.

UNIFIED COMMUNICATION AND COLLABORATION

UCE Desktop

UCE Desktop

Access the power of Unified Communications wherever you are with UC desktop client on your PC.

Key Features include:

  • Instant messaging
  • Embedded softphone
  • Ad-hoc conference
  • Video calling
UCE Mobile

UCE Mobile

Collaborate with colleagues and stay in contact with customers whilst on the move.

Key Features include:

  • Presence: Easily see whether your colleagues are available using integrated presence
  • Instant messaging
  • Easy and intuitive conference calling
  • Video calling
Skype for Business

Skype for Business Integration

Voice enable your Skype for Business Unified Communications tools using our simple application.

Both Office 365 and on-premise Exchange are supported with this simple add-on app that fully integrates Digiquip Cloud into your Microsoft UC desktop.

CLOUD PORTAL

Take control of your business communications

Simple & Intuitive

A simple yet intuitive interface makes it easy to manage the day to day running of your communications. Fully configurable admin and user access enables you to tailor the interface to meet your business needs.

Cloud Portal

Digiquip Cloud Portal Benefits

Management
  • Simple admin access
  • Individual user access
  • Easy flex key management
  • Add and remove users
  • Same day provisioning
  • On-demand feature access
  • Call Barring
  • Company time schedule
  • Easy business continuity, set-up and planning
Feature Access
  • Hunt groups
  • Paging groups
  • Pickup groups
  • ACD group
  • Music on hold and announcements
  • Auto Attendant configurator
  • Conference rooms
  • Call coaching
Reporting & Recording
  • Multiple levels of reporting
  • Easily searchable Call Recording
  • ACD statistics and reporting
  • ACD wallboard
  • Editable wallboard display
  • Configurable call centre SLAs
  • Agent performance reports

iCALL ANALYTICS

Quickly and easily build a Call Centre within Digiquip Cloud that helps you drive inbound and outbound capability.

ACD Report Supervisor

The Digiquip Cloud Supervisor interface provides a web portal with all of the information and control needed to supervise a call centre.
With performance monitoring, agent stats and queue overviews you can deliver both excellent customer service and the efficiency needed to be successful.

ACD Report Supervisor
ACD Report Agent

ACD Report Agent

Digiquip Cloud Call Centre Agent provides all the tools to ensure productivity and outstanding service levels.
The web-based agent interface delivers outbound dialling campaigns, inbound call information and the stats to keep your agents motivated.

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