Simplified Communications with Digiquip Cloud
- Digiquip Cloud brings all of the features you know and love from an on-premise phone system and delivers them through the cloud.
- Digiquip Cloud is tailored to deliver reliable and simple communications to your desktop from highly secure and resilient data centres.
- The phone system is managed for you and you just use the handset, web portal or applications to access everything you need, when you need it.
Full Phone System
Unified Comms
Cost Saving
Flexibility
Connectivity
Reliability
User Friendly and Powerful
Digiquip Cloud brings your teams together with simple tools for collaboration and communication.
Adaptive and Scalable
On-demand access to features and the ability to add or remove users means you have the flexibility to adapt to your business needs.
Fully Featured Handsets
With fully featured handsets and simple web, PC or smartphone interfaces your users will love the benefits of Digiquip Cloud.
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FULLY FEATURED HANDSETS
LIP-9071 
This top-of-the-range handset delivers an immersive telephony experience, with a full touchscreen interface and wireless and Bluetooth support via a dongle. With HDMI output and full support for Android apps as well as web browsing means you have a phone and tablet in a single device.
LIP-9030 / LIP-9040C 
If your business receives a high volume of calls, integrated presence helps show user availability. These high-end phones have programmable keys viewable across three pages, include gigabit support, HD voice and headset interface. The LIP-9040C has a coloured screen as standard.
LIP-9010 / 9020 
These mid-range phones give businesses the full functionality of the iPECS platform with HD voice, full duplex and headset interface. These handsets offer additional programmable keys meaning you can quickly access the features your users need with a single button. The LIP-9020 includes gigabit support.
LIP-9002 
Ideal for businesses needing to access the functionality of the iPECS platform with HD Voice and a headset interface. A perfect handset to deploy to all users requiring a simple interface to the iPECS platform. Group directory access currently not available.
IP DECT 
iPECS IP DECT provides your team with full access to the system regardles of their location. Perfect for staff on the move or working in warehouse, workshop or campus locations.
LSS/DSS Console 
This console enables you to collate all your key contacts onto a button on speed dial, creating efficient working and saving you time with the added bonus of viewing when your contacts are on another call.
UNIFIED COMMUNICATION AND COLLABORATION
UCE Desktop
Access the power of Unified Communications wherever you are with UC desktop client on your PC.
Key Features include:
- Instant messaging
- Embedded softphone
- Ad-hoc conference
- Video calling
UCE Mobile
Collaborate with colleagues and stay in contact with customers whilst on the move.
Key Features include:
- Presence: Easily see whether your colleagues are available using integrated presence
- Instant messaging
- Easy and intuitive conference calling
- Video calling
Skype for Business Integration
Voice enable your Skype for Business Unified Communications tools using our simple application.
Both Office 365 and on-premise Exchange are supported with this simple add-on app that fully integrates Digiquip Cloud into your Microsoft UC desktop.
CLOUD PORTAL
Take control of your business communications
Simple & Intuitive
A simple yet intuitive interface makes it easy to manage the day to day running of your communications. Fully configurable admin and user access enables you to tailor the interface to meet your business needs.
Digiquip Cloud Portal Benefits
- Simple admin access
- Individual user access
- Easy flex key management
- Add and remove users
- Same day provisioning
- On-demand feature access
- Call Barring
- Company time schedule
- Easy business continuity, set-up and planning
- Hunt groups
- Paging groups
- Pickup groups
- ACD group
- Music on hold and announcements
- Auto Attendant configurator
- Conference rooms
- Call coaching
- Multiple levels of reporting
- Easily searchable Call Recording
- ACD statistics and reporting
- ACD wallboard
- Editable wallboard display
- Configurable call centre SLAs
- Agent performance reports
iCALL ANALYTICS
Quickly and easily build a Call Centre within Digiquip Cloud that helps you drive inbound and outbound capability.
ACD Report Supervisor
The Digiquip Cloud Supervisor interface provides a web portal with all of the information and control needed to supervise a call centre.
With performance monitoring, agent stats and queue overviews you can deliver both excellent customer service and the efficiency needed to be successful.
ACD Report Agent
Digiquip Cloud Call Centre Agent provides all the tools to ensure productivity and outstanding service levels.
The web-based agent interface delivers outbound dialling campaigns, inbound call information and the stats to keep your agents motivated.
