Integrate telephony into your desktop with
PHONE-LiNK is a simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop. With desktop control of your iPECS, you can utilise the power of the iPECS platform from within the applications you use every day. Click to dial from Outlook, screen pop your CRM system, see your teams presence and easily transfer calls all from your desktop.
CRM & Database Integration
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HOW PHONE-LINK WORKS
- Preview Window
- Address Book
- Call History
- Integration into a wide range of CRMs and databases.
- Increased number of Availability states
- Tray menu icons updated
- Lync – Call from deskphone
- Dockable Presence window
- Transfer to Address Book results
- Busylight support
- Preview window screen
- Email from Presence window
- Transfer to groups
- Online help
- Connection to multiple CRM systems
- Google Contacts
- IBM Notes
- Microsoft Access
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Microsoft Outlook
- Sage 50 Accounts
- Sage CRM
- Sugar CRM
- SuperOffce CRM
- Zoho CRM
Using PHONE-LINK screen pop and on-screen dialling you will be more productive as you complete tasks from your desktop. Making telephony a fully integrated part of all of your business processes, in turn, you and the rest of your office team can be more productive. Enhance productivity by:
- Quickly directing calls to available colleagues by checking their presence and knowing you can reach them
- Dialling straight from your CRM, accounts package, website or any desktop application.
- Accessing callers details before you have even answered the call with a simple database match of the incoming caller ID with the database record saving time and increasing accuracy
- Quick Message colleagues to update them or ask them to return calls or contact you without disturbing them with a call
- Update colleagues on your current availability and activity with simple status updates.
Improve Customer Care
With PHONE-LINK database records for your customers or contacts can be instantly popped onto your screen based on the incoming caller’s number being matched with the database record. This helps you quickly build rapport with the caller and means you can save time in the discovery phase of the call and immediately start processing orders, noting actions or initiating a business process based on the caller’s needs.
PHONE-LINK is designed to make the move from telephone-based call control to screen-based call control a simple and easy transition. New users can get used to on-screen call control with many of the features and functions of the telephone replicated in an on-screen application with simple buttons and commands. As users become more confident call control is increasingly integrated into the business processes and applications people work with. Call control just becomes an extension of the application and desktop environment.
Just a few seconds saved on each call can create big savings in costs for your business.
With PHONE-LINK you can complete calls more quickly as the system finds customer records and database files for you.
Deliver costs savings in your business by: