Unified Communications | Digiquip Group Ltd | Business Communications Solutions

Powerful Unified Communications

  • Digiquip Unified Communications helps people across your business be more productive and efficient regardless of their location or chosen device.
  • Digiquip UC uses the power of iPECS UCP which is a unified communications platform designed to help organisations communicate and collaborate with all of their colleagues.
  • Users can use voice, video, instant messaging, conference calls, visual voicemail, all on one simple and easy to use platform.
UCP

EASY UC

MOBILE ACCESS

VIDEO CALLS

MESSAGING

APP INTEGRATION

RESILIENCE

Unified Communications

iPECS Unified Communications capability is built into the UCP. Users can use voice, video, instant messaging, conference calls, visual voicemail, all on one easy to use platform.

Integrated applications

iPECS is designed to offer a range of enhanced applications from Ericsson-LG and other specialist application providers including Microsoft Outlook or Lync.

Reliable and Resilient

Total reliability is the only option for your communications. iPECS UC is designed to deliver complete resilience through geographic redundancy and inherent modular architecture.

Latest technologies

iPECS UCP helps you to make the most of the latest network technologies such as SIP, optimise call costs using WiFi and use in built voice conferencing.

Anytime & Anywhere Connectivity

Access the power of your iPECS unified communications platform your way regardless of your device or location using smartphone, tablet or PC applications.

Scale with your growth

iPECS is designed to deliver the flexibility you need as your organisation grows. Your communications can easily adapt to meet changing needs.

Call us for more information

Contact us for more info

FULLY FEATURED HANDSETS



LIP-9071 LIP-9071

This top-of-the-range handset delivers an immersive telephony experience, with a full touchscreen interface and wireless and Bluetooth support via a dongle. With HDMI output and full support for Android apps as well as web browsing means you have a phone and tablet in a single device.



LIP-9030 / LIP-9040C LIP-9030-9040C

If your business receives a high volume of calls, integrated presence helps show user availability. These high-end phones have programmable keys viewable across three pages, include gigabit support, HD voice and headset interface. The LIP-9040C has a coloured screen as standard.



LIP-9010 / 9020 LIP-9010-9020

These mid-range phones give businesses the full functionality of the iPECS platform with HD voice, full duplex and headset interface. These handsets offer additional programmable keys meaning you can quickly access the features your users need with a single button. The LIP-9020 includes gigabit support.



LIP-9002 LIP-9002

Ideal for businesses needing to access the functionality of the iPECS platform with HD Voice and a headset interface. A perfect handset to deploy to all users requiring a simple interface to the iPECS platform. Group directory access currently not available.



DECT Phones DECT Phones

Portable DECT handsets for roaming access to iPECS in your office or warehouse. GDC-500H includes bluetooth connectivity for headset use and Speakerphone function.



IP DECT IP DECT

iPECS IP DECT provides your team with full access to the system regardles of their location. Perfect for staff on the move or working in warehouse, workshop or campus locations.



WIT-400HE WIT-400HE

  • WiFi handset for roaming access to iPECS in your office
  • Seamless handover between cells during talk



LSS/DSS Console LSS-DSS Console

This console enables you to collate all your key contacts onto a button on speed dial, creating efficient working and saving you time with the added bonus of viewing when your contacts are on another call.

iPECS UCS

iPECS UCS is a unified communications application that enables users to boost their productivity from anywhere with any devices.

UCS1
Integrated Presence
  • Instant access to colleagues availability
  • Quickly find colleagues who are available and save time and money with more efficient first time contact
  • Integrated “do not disturb” presence setting is available across UCS and Phone
Instant Messaging, SMS and Note
  • Simply invite others with drag & drop
  • Send and receive text messages to other internal communication systems
  • Leave notes for offline UCS users so they can contact you as soon as they come online
Audio Call
  • Call popup shows caller’s information
  • Outlook popup shows caller’s contact information in Microsoft Outlook
  • Make quick memos on call within a pop up window
Audio Conference
  • Simple to use Audio Conference Manager
  • Use built-in audio conference system and increase capacity with MCIM conferencing module
  • Easy conference organisation through PC application with drag & drop
  • Features for conference control (Invite / Master change / Mute / Lock / Record)
Video Call
  • One-to-one video calls from UCS Desktop and Mobile client
  • QCIF, CIF, 4CIF video resolution
Video Conference
  • Face to face conferences with colleagues
  • Max. six party, and eight group video conference (Support only 1:1 on Mobile)
  • QCIF, CIF, 4CIF video resolution
  • Quick ad-hoc conference set up
  • Meet-me conference and email notification
  • Application sharing during conference
  • Remote monitoring, Still shot, Recording
  • Presentation mode (1:32)
Click Call
  • Integrate iPECS telephony into your desktop and PC applications
  • Easy dialling from web browser or Microsoft Windows applications
Call Control
  • Manage your calls from the desktop with iPECS UCS
  • Call control with simple one click or drag & drop
  • Answer / Disconnect / Deny / Transfer / Hold / Park
Visual Voicemail
  • Easy retrieval of voicemail through iPECS Visual Voicemail application
  • Supporting desktop client and mobile client
Outlook Synchronization
  • Synchronisation with Microsoft Outlook contacts and schedule
  • Contacts registered to Microsoft Outlook are synchronised to iPECS UC users’ Private Directory
  • If Private option is activated, the schedule is not opened to the shared users from the iPECS UCS
  • Easy dialling from Microsoft Outlook contact
Microsoft Exchange Server Integration
  • More precise schedule synchronisation with Exchange Server
  • Outlook schedule synchronisation with or without UCS login
    • Option 1: Integration with local Microsoft Outlook client
    • Option 2: Synchronisation between Exchange server and UCS Server
Collaboration
  • File Send • Program sharing – Application: Share documents, spreadsheets, presentations, and drawings in real time – Desktop: Share desktop screen with other UCS users
  • Web push: Share web page address with other UCS users
  • Whiteboard: Share drawings and free-form text

iPECS Enhanced Applications

Every business has different communications needs and iPECS is designed to be tailored to your specific
market sector and organisation. We offer various applications to help you build a
UC strategy that meets the needs of every part of your business.

iPECS Attendant

An operator console which helps your receptionist or front desk staff handle high call volume.

  • Operating without an external phone
  • Call recording / Call statistics / Call history
  • Presence, short cuts and on screen call control.
iPECS Attendant
iPECS IPCR

iPECS IPCR

A call recording and monitoring solution tightly integrated with iPECS Call platforms and contact centres.

  • Centralised or distributed call recording
  • Encryption enabled call recording
  • Multi party conference call recording up to 13 party access
  • Trunk-based recording
  • Announcement file play during call .

iPECS NMS

A powerful web based Network Management tool designed to permit rapid response to system alarms, remote access, analyse system statistics and provide issue alarm notification.

  • Fault management and real time system monitoring
  • Web based client access
  • Traffic statistics
iPECS NMS

Integrated Applications

The open architecture of iPECS means that integrated third party applications are able to leverage the full power of the platform which means you can build a complete solution around the platform.

icall suite

icall is designed to integrate into the iPECS platform and use the data and system functionality to deliver you greater insight and control of your communications platform. Five modules over call reporting, recording, desktop call control, contact centre management and outbound dialling.

icall

icall features

Report
  • Log and analyse your communications
  • Customised and scheduled call reports and analysis
  • Real time dashboard and wallboard displays
Record
  • Record your calls for training, compliance and assurance
  • Simple retrieval, play back and call evaluation
  • Easily record ISDN2, ISDN 30, Analogue or SIP trunks
Connect
  • Bring your telephony to your desktop
  • Screen pop and click to call from your favourite applications
  • See colleagues presence and share a company wide address book
Dial
  • Outbound dialler – more talking, less time dialling
  • Progressive and predictive dialling
  • Increase agent productivity and job satisfaction
Contact
  • Contact centre management module
  • Real time contact centre reporting and demand modelling
  • Manage SLA’s and monitor agent performance

PHONE-LINK

Integrated telephony from your desktop delivering call control and full integration into CRM, ERP and specialist applications.

PHONE-LINK

PHONE-LINK features

  • Screen popping of key applications
  • Integration into Microsoft Outlook and other applications
  • Share presence busy status and internal messaging
  • Click to dial from websites or applications
  • Operator console